By midnight, one user had posted a detailed FAQ on who was affected, what to do and what’s at risk by turning on your console. Reports of internal clock issues were everywhere, mainly stemming from the popular gaming forum NeoGAF. That was two hours before Sony itself acknowledged the problem and said it was looking into it.īefore long, Sony’s customers blew the story open.
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His PS3 Trophy information was gone, and he couldn’t play any games.
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PST, reading a Twitter update from Game Informer’s Philip Kollar. I first got wind of the problem at around 4 p.m. Information moves astoundingly fast in the gaming world. What’s worse is that simply turning on the consoles can cause “errors in some functionality, such as recording obtained trophies, and not being able to restore certain data.” As such, Sony advised staying away from the PS3 - unless you’ve got a Slim - until they can fix the problem, hopefully within 24 hours.Īs with any tech service outage, it’s appropriate to look at whether the official response was adequate. This morning, Sony announced that PS3 consoles, with the exception of the new PS3 Slim, can’t connect with the Playstation Network because of a bug in the system’s clock. You know things are bad when Sony tells Playstation 3 owners not to turn on their consoles for fear of data loss, but they’re even worse when the warning comes 16 hours, and an entire night, after the company first acknowledged problems with the Playstation Network. Sony didn’t relay that message to its customers until 16 hours after the first reports emerged. Still, this isn’t quite as severe as the PSN problems that occurred in March 2010, when a leap year issue caused some users to lose data just by turning on their consoles. In addition to disabling online play, the PSN outage affects the Qriocity music service, Netflix, MLB.tv and any other service requiring a PSN login. SOCOM 4 is a Playstation 3 exclusive geared mainly towards online play, and includes big incentives to buy the game new. This week saw the launch of Mortal Kombat, Portal 2 and SOCOM 4, all of which have an online component. Hacking group Anonymous, which attacked Sony’s servers earlier this month, claims no involvement.
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“While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running,” Sony spokesman Patrick Seybold wrote.Įurope’s Playstation blog previously said the company was investigating “the possibility of targeted behavior by an outside party,” but that message has since been removed. Sony’s Playstation Network is down, and it may not come back up for a couple of days, according to the official Playstation Blog.
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